Debit Card Request (2024)


Convenient purchases

Add to your mobile wallets and use your debit card wherever Mastercard® is accepted.1


Access to Cash Anywhere

Get cash at 2 million+ ATM locations around the world, and ATM fee refunds for eligible customers.1,2


Advanced protection

If your card is lost, you can lock it at any time through the E*TRADE website and the E*TRADE mobile app.


Quick travel plan notifications

Just call with your travel dates to avoid interruptions in service.

Frequently asked questions

See all FAQs

  1. You can request a new debit card online by completing the steps here.
  2. To order a replacement card call us at 800-387-2331.
  3. You can expect to receive your debit card within 7 to 10 business days from the time your order is received.

Brokerage accounts

  1. Domestic individual, joint and custodial brokerage accounts are eligible for a debit card.
  2. Certain IRA accounts are eligible for the debit card if you are over 59½. Click here for more information.

Bank Accounts

  1. Checking accounts are eligible for a debit card.
  2. Savings accounts are NOT eligible for a debit card.

  1. Your debit card is embedded with a chip that leverages EMV (Europay®, Mastercard®, Visa®) technology. EMV is the global standard for credit and debit card payments, providing global acceptance and an enhanced level of security.
  2. For added security your debit card is now PIN-preferred. You will be prompted to provide a PIN when making purchases like you are when accessing cash at an ATM. Certain merchants have the ability to modify this preference for added convenience. Chip and PIN-preferred terminals are the standard internationally.

  1. Within the US, call 866-642-0450 from your primary phone number.
  2. Outside the US, call +1 859-488-4128 (toll will apply).

  1. When you activate your new debit card you will be prompted to set your PIN.
  2. You can log on to etrade.com to set your PIN.
  3. You can call us at 800-387-2331to have your PIN set or request a PIN reminder to be mailed to you.

  1. You can make purchases up to $5,000 per day using your debit card.
  2. You can also withdraw cash up to $1,000 per day using your debit card.

Both limits are dependent upon the available balance in your account.

  1. Call us at 800-387-2331in advance to inform us about your travel plans.
  2. Standard limits still apply when traveling.
  3. For your security your debit card activity will still be monitored for suspicious activity.

If you believe your card has been lost or stolen, or that your Personal Identification Number (PIN) has been discovered by someone else, or that someone has conducted or may conduct an automated banking transaction without your permission, contact us immediately by calling us at 800-387-2331.

Mastercard’s universal acceptance means you can use your debit card in place of cash or a check at millions of locations worldwide, anywhere Mastercard® is accepted.

For full details on your benefits click here: Mastercard® Guide to Benefits

Debit Card Request (2024)

FAQs

Why the debit request was rejected? ›

Having insufficient funds is the most obvious reason behind a card decline. Some checking accounts offer overdraft protection to help you pay for a purchase even when you have insufficient funds. The option is usually unavailable beyond a limit or for multiple transactions within 24 hours.

Why do I keep getting denied for debit cards? ›

Unauthorized transactions, unusual use patterns, lost or stolen cards, or scams and malware can automatically trigger a card decline as a safety measure.

How to fix a declined debit card online? ›

What should I do if my card is declined? First, and obviously, check that you entered your information accurately. If there's still a problem, contact the customer service number for the bank or credit union that gave you the card. They may be able to tell you what the issue is and how to fix it.

Will debit card go through if not enough money? ›

Occasionally it may be possible for the bank to pay an ATM or everyday debit card transaction even though there is not enough money in the account. Customers should not assume that because the ATM or other debit card transaction goes through that there is enough money in the account to cover it.

How to fix a declined debit card? ›

When examining how to fix a declined debit card, you should start by making sure all the transaction information is correct. Verify the mailing address, name on card, CVV, and expiration date. Next, double-check your balance to verify that you have enough funds available.

How do I get rid of card issuer rejection? ›

The customer can call their issuer for additional information and complete authorization. In some cases, the credit card company simply needs verification that the customer wishes to complete the transaction.

Why do I keep getting denied for a bank account? ›

Why can't I open a bank account? A bank can deny your request to open an account because of past accounts that were closed due to negative balances, a history of overdrafts or problems verifying your identity. If you're unable to open a bank account, here are some tips on what to do next.

What is the difference between a debit card being declined and not authorized? ›

Key Takeaways. An authorized transaction is a debit or credit card payment that has been approved by the cardholder's bank. While almost instantaneous, the process involves multiple entities. A card can be declined for many reasons, such as if not enough funds or credit are available on it, or if it has expired.

Why is my card getting declined only online? ›

If you enter the wrong billing address, online stores will usually decline your credit card. Another time this can happen is when the purchase exceeds your card's credit limit. The fraud prevention systems used by merchants and credit card companies can also lead to purchases getting declined.

Can I block someone from taking money from my bank account? ›

Call and write your bank or credit union

Tell your bank that you have “revoked authorization” for the company to take automatic payments from your account. You can use this sample letter . Some banks and credit unions may offer you an online form.

How do you know if your card is blocked? ›

When your account is blocked it means you can't make any purchases using your debit card. It also means any direct debits or standing orders will not be processed. Access to your funds will also be blocked therefore, you can't withdraw cash out at ATM or Post Office and you can't make any payment transfers.

What to do if a transaction is failed and money is deducted? ›

If you find that the transaction has failed but the funds are debited, the next step is to get in touch with the merchant. Reach out to their customer support or helpdesk to explain the situation and request a refund or resolution.

What happens if I overdraft my debit card and don't pay it back? ›

You can't get in trouble for overdrawing your account but you may face fees, which could lead to financial difficulty. Your bank may close your account and may send you to collections until you repay the balance.

What is a debit rejection? ›

Answer: If a direct debit from the EFT file is rejected after sending it to the bank, the bank typically sends you a report to inform you of any declined transactions. Contact your bank for specifics on how your bank handles this situation.

Why would a payment be rejected? ›

A credit card decline is when a credit card payment isn't authorized or accepted. There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons.

What happens if Direct Debit is rejected? ›

Most banks will retry returned payments at least once but some might retry the payment twice. When you open an account, check with your bank to see what their policy is for returned payments. This way, you can know for sure what kind of fees you might incur and what to do with your payments should they bounce.

What does it mean when a payment is rejected? ›

This means the payment has not been successful.

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