What is credit counseling? | Consumer Financial Protection Bureau (2024)

A reputable credit counseling organization should be willing to send you free information about its services without requiring you to provide details about your situation. If a service doesn’t do that, consider this a red flag and go elsewhere for help.

Here are some questions to ask to help you find the best credit counseling service for you:

What services do you offer? Look for an organization that offers a range of services, including budget counseling and classes for managing spending and debt. Avoid organizations that push a debt management plan as your only option before they have spent a significant amount of time analyzing your financial situation.

How is credit counseling offered? Services may be offered in-person, by phone, or online. An initial counseling session typically lasts an hour, with an offer of follow-up sessions.

Do you offer free educational materials? Avoid organizations that charge for information.

What are your fees? Are there set-up or monthly fees? Get a specific price quote in writing. Although most credit counseling organizations are non-profits, credit counselors may charge fees for some of their services.

What if I can't afford to pay your fees or make contributions? If an organization won't help you because you can't afford to pay, look elsewhere.

Will I have a formal written agreement or contract with you? Don't sign anything without reading it first. Make sure all verbal promises are also in writing. As with any contract, don’t sign anything that you don’t understand.

What are the counselor’s qualifications? Is the organization or counselor accredited or certified? What are the qualifications of the organization’s credit counselors? Find out about what training or professional certifications the counselor has received.

How are your employees paid? Are the employees paid more if I sign up for certain services, if I pay a fee, or if I make a contribution to your organization? If the answer is yes, consider this a red flag and go elsewhere.

Can you provide contact information for two or three past clients? Organizations should be willing to share referrals that allow you to hear from others about their experiences and how the organization helped them.

The Federal Trade Commission has found that some organizations that offer debt management plans have defrauded people. If you do choose a debt management plan, contact your creditors and confirm that they have accepted the proposed plan before you send any payments to the organization handling your debt management plan.

What is credit counseling? | Consumer Financial Protection Bureau (2024)

FAQs

What happens in credit counselling? ›

Credit counseling organizations are usually non-profit organizations, and their counselors are certified and trained in the areas of consumer credit, money and debt management, and budgeting. Counselors discuss your financial situation with you and help you develop a personalized plan to solve your money problems.

How is credit counseling different from debt adjustment? ›

Credit counseling organizations are usually non-profit organizations that advise you on managing your money and debts and usually offer free educational materials and workshops. Debt settlement companies offer to arrange settlements of your debts with creditors or debt collectors for a fee.

How do I know if credit counseling is legitimate? ›

When you're choosing a credit counseling agency, check for the following:
  1. The counselors are accredited or certified by an outside organization.
  2. The agency offers a range of services, and is not trying to push a specific product, such as a Debt Management Plan..

What is the role of a credit counselor? ›

Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages.

What are the cons of credit counseling? ›

Disadvantages of consumer credit counseling
Credit Counseling ProsCredit Counseling Cons
Learn better money management habitsYou won't be allowed to use existing credit or open new credit
Expect fewer collection callsThe agency may charge fees
Reduce financial stressYour credit score may drop slightly
3 more rows
Apr 12, 2023

What is the success rate of credit counseling? ›

Credit counseling success rate

According to the Federal Trade Commission (FTC), only 21% of consumers successfully complete their debt management plans. This is because a slight interest rate reduction plus waiving over-limit fees and late charges won't help if the debt is overwhelming.

What is a risk when using a consumer credit counseling service? ›

Hidden risks of consumer credit counseling

Upfront and monthly fees: Even nonprofit agencies may charge fees that add to your financial burden. Less flexibility: Debt management plans can restrict your ability to manage your own finances.

How do I remove myself from debt Counselling? ›

Unless all the accounts are paid up or the consumer becomes entitled to a clearance certificate, the only way to terminate the debt review process, according to the NCR's Withdrawal from Debt Review Guidelines, is to apply to court for either the rescission of the debt review order if one was obtained, or for a ...

How do I get out of debt Counselling? ›

But, if you still want to exit, Debt counselling can be cancelled if the following conditions exist:
  1. You have fully paid all your restructured debts. ...
  2. You provide all paid up letters to your debt counsellor for them to issue a clearance certificate.
Dec 19, 2022

What are the cons of debt settlement? ›

Disadvantages of Debt Settlement
  • Debt Settlement Fees. Many debt settlement providers charge high fees, sometimes $500-$3,000, or more. ...
  • Debt Settlement Impact on Credit Score. ...
  • Holding Funds. ...
  • Debt Settlement Tax Implications. ...
  • Creditors Could Refuse to Negotiate Your Debt. ...
  • You May End Up with More Debt Than You Started.

Does credit counseling hurt your credit? ›

Credit counseling may not necessarily impact your credit score. But some agencies may report that you are on a debt repayment plan. As such, existing and future creditors can see this information and may decline applications as they may consider you a risk.

Who is the best credit repair company? ›

Best credit repair companies
CompanyBest forBankrate Score
CreditRepair.comAffordability3.6
Credit SaintSimple credit repair options4.2
Sky Blue Credit RepairCouples3.9
The Credit PeopleDisputing many errors3.6
2 more rows

What are red flags that you should watch out for when choosing a credit counselor? ›

A reputable credit counseling agency should send you free information about itself and the services it provides without requiring you to provide any details about your situation. If a firm doesn't do that, consider it a red flag and go elsewhere for help.

Should you consolidate credit card debt? ›

Debt consolidation is often the best way to organize your current debt and simplify repayment. Consolidation, if used correctly, offers benefits that could save you money.

What is the best debt settlement company? ›

Summary: Best Debt Relief Companies of May 2024
CompanyForbes Advisor RatingBest For
National Debt Relief4.5Best for Fee Transparency
Pacific Debt Relief4.1Best for Established Track Record
Accredited Debt Relief4.0Best for Quick Resolution
Money Management International4.0Best Nonprofit for Debt Relief Help
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May 1, 2024

Does credit counseling show up on a credit report? ›

Simply engaging in credit counseling itself does not directly affect your credit score. The credit counselor isn't required to report their activity to the credit bureaus in the case of offering advice and counsel. What you do with your counselor's advice is another matter.

How does debt Counselling affect your credit score? ›

Debt counselling can help your credit score.

When you enter the debt counselling process, creditors can no longer add any further negative information to your credit profile because you will now be under the protection of the National Credit Act.

Does credit counseling hurt your credit score? ›

Not directly. While merely talking to a credit counselor won't impact your credit score, taking action on any debt management plans they recommend could.

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